Safe Harbour & Outreach Program Manager

IMPORTANT: In the email subject line, please refer to job title

The Safe Harbour & Outreach Program Manager is responsible for implementing the Monroe County Safe Harbour Program and The Center’s Street Outreach Program. This position will recruit and coordinate a multi-disciplinary team across agencies, services providers and key stakeholders tasked with creating a county-wide response to commercially sexually exploited (CSE) youth. The Safe Harbour & Outreach Program Manager will provide outreach to other agencies and community partners across Monroe County in order to promote community awareness about sexual exploitation of youth, including identification and referral.

This position oversee the Street Outreach Counselors in engaging runaway, homeless and street youth (RHY) with the goal of increasing their access to community resources designed to address the medical, mental health, financial, emergency shelter and other basic living and safety needs of resourceless youth. Street Outreach and Safe Harbour also assist youth in crisis intervention, problem solving, action planning and skill building in order to address immediate life and safety issues, reduce the risk of sexual exploitation and abuse and reduce or prevent incidents of homelessness, juvenile justice involvement, and further disconnection from family and community.
Additionally, the manager is tasked with coordinating the street outreach shifts, community mapping, training of new staff, providing supervision to youth peer outreach interns, and other leadership duties as assigned.

The Safe Harbour & Outreach Program Manager will oversee The Center’s initiative to address barriers by CSE and RHY youth seeking mental health and substance use disorder supports and services by leading a collaborative workgroup made up of key community partners. This workgroup will identify the barriers and create solutions that include address systemic issue.

This position will work “non-traditional” hours and may be required to work several evenings per week and some weekends. This is a (12) twelve month, full-time position. Valid NY State driver’s license required.


  • Provide administrative and staffing support to the Safe Harbour Community Task Force, including strategic planning, the creation of a county-wide response to CSE youth, and other Monroe
  • County Safe Harbour Plan goals;
  • Coordinate the CES/RHY SUD & MH Workgroup to identify and address barriers for vulnerable youth in accessing substance use and mental health treatment and services in Monroe County;
  • Coordinate Safe Harbour trainings and technical assistance for Monroe County stakeholders
  • Supervision of Safe Harbour and Street Outreach staff;
  • Oversight of outreach and Safe Harbour service delivery, utilization and efficacy including: data collection, outcome measurement, record keeping, community mapping and report generation;
  • Networking/partnering with other youth serving agencies to coordinate the effective use of resources;
  • Monitors condition of outreach vehicle and reports any maintenance issues to supervisor;
  • Is able to work flexible hours, including nights and weekends;
  • Participation in community committees, coalitions and task forces, as assigned;
  • Train new staff and youth peer workers;
  • Transportation of Clients, when required and consistent with agency policies;
  • Effectively manage time to meet responsibilities;
  • Participation in supervision;
  • Participation in staff meetings and trainings;
  • Ability to drive Street Outreach Vehicle safely in city traffic;
  • Other duties as assigned.

Candidate must:

  • Adhere to ethical conduct
  • Demonstrate professionalism i.e., timely, dependable, responsible, flexible
  • Be non-judgmental and respectful
  • Model principles of inclusion and tolerance
  • Be youth centered and positive
  • Be family friendly
  • Establish effective working relationships with supervisor and co-workers
  • Develop positive relationships with all key stakeholders
  • Have strong literacy skills (i.e., reading, writing, comprehension)
  • Have excellent communication skills (verbal and written)
  • Conduct research and apply best-practices and evaluation methods
  • Effectively promote knowledge and skill development and positive behaviors
  • Provide leadership and/or work independently as requested

Candidate must possess significant knowledge of –

  • adolescent development including: positive youth development, asset development, risk reduction and protective factors
  • youth-serving systems
  • community resources
  • client advocacy

The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity.

Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work.

A minimum of a Master’s degree in human services, social work, public health, or a related field; and (5) five years’ experience working with vulnerable youth populations. Clinical and supervisory experience preferred.

In addition to the above, it is mandatory that candidates meet the following criteria prior to hire:

  • Completion of State Central Registry Clearance form*
  • Authorization for agency to complete criminal background check
  • Authorization for the agency to obtain driving record information
  • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually
  • thereafter.
  • Completion of fingerprinting process and clearance via NYS Justice Center
  • A valid driver’s license, regular access to a motor vehicle, and automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property
  • Damage
  • Access to a telephone

*Note: It is also mandatory that new employees be cleared by the NYS Central Register prior to unsupervised interaction with clients.

Candidates must be able to be autonomously mobile in order to provide the required services.


Microsoft Office – Advanced

Internet Explorer – Advanced

The Center for Youth provides equal opportunities for employment.

Share this post

Share on facebook
Share on twitter
Share on linkedin
Share on email
Close Menu