Arnett House Case Manager

IMPORTANT: In the email subject line, please refer to job title

This position will serve youth and young adults at Arnett House, The Center’s independent living program which focuses on LGBTQ and trafficked youth. The Arnett House Case Manager will be assigned clients from both the residential and non-residential tracks of the Arnett program and will provide intensive, basic, and independent living skills assessment, training, supervision, referrals and support, as needed. This position will be part of the house staffing coverage, as well as assist trafficked and LGBTQ youth in crisis intervention, problem solving, action planning and skill building in order to address immediate life and safety issues, reducing the risk of continued sexual exploitation and abuse. This is a full-time position.


  • Crisis intervention, case management & youth advocacy
  • Individual counseling
  • Milieu management and assisting residents in daily life skills
  • Community outreach to youth-serving agencies
  • Maintain client confidentiality, consistent with Center policies
  • Referral readiness and referral services
  • Assessment and intake of youth in need
  • Case management
  • Able to work flexible hours, including some nights and weekends
  • Accurate and timely case and program record keeping
  • Representation of the agency on community committees, coalitions, etc., as assigned
  • Understand and promote strength-based service delivery (youth leadership, asset development)
  • Familiar with independent living skills curricula, philosophy and teaching approaches
  • Familiar with the homeless/runaway youth service system and community resources
  • Effectively manage time to meet responsibilities
  • Engage youth to offer services and referrals
  • Participation in supervision, staff meetings and trainings
  • Transportation of Clients, when required and consistent with agency policies
  • Other duties as assigned

Candidate must:

  • Adhere to ethical conduct
  • Demonstrate professionalism i.e., timely, dependable, responsible, flexible
  • Be non-judgmental and respectful
  • Model principles of inclusion and tolerance
  • Be youth centered and positive
  • Be family friendly
  • Establish effective working relationships with supervisor and co-workers /
  • Develop positive relationships with all key stakeholders
  • Have strong literacy skills (i.e., reading, writing, comprehension)
  • Have excellent communication skills (verbal and written)
  • Conduct research and apply best-practices and evaluation methods
  • Effectively promote knowledge and skill development and positive behaviors
  • Provide leadership and/or work independently as requested

Candidate must possess significant knowledge of –

  • adolescent development including: positive youth development, asset development, risk reduction and protective factors
  • youth serving systems
  • community resources
  • client advocacy

The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity.

Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work.

A minimum of a Bachelor’s degree in human services, education or a related field; and (2) two years of experience with navigating systems and crisis case management, or an equivalent combination of education, employment and life experience. A Master’s degree is preferred.

In addition to the above, it is mandatory that candidates meet the following criteria prior to hire:

  • Completion of State Central Registry Clearance form*
  • Authorization for agency to complete criminal background check
  • Authorization for the agency to obtain driving record information
  • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually
  • thereafter.
  • Completion of fingerprinting process and clearance via NYS Education Department
  • A valid driver’s license
  • Regular access to a motor vehicle
  • Automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage
  • Access to a telephone

*Note: It is also mandatory that new employees be cleared by the NYS Central Register prior to unsupervised interaction with clients.

Candidates must be able to be autonomously mobile in order to provide the required services.


Microsoft Office – Advanced

Internet Explorer – Advanced

The Center for Youth provides equal opportunities for employment.

Share this post

Share on facebook
Share on twitter
Share on linkedin
Share on email
Close Menu