Triage Counselor

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The Triage Counselor is responsible for providing crisis counseling and responsive care for youth ages 12-21 seeking Center services (Including Counseling, Emergency Housing and Transitional Living). The Triage Counselor completes a comprehensive assessment that identifies immediate needs as well as longer term developmental and/or treatment needs.

This assessment includes identifying any issues related to substance use/abuse, problem gambling and other risk factors that inhibit healthy youth development. An initial Individualized Service Plan is developed based upon the assessment and goals identified by the youth, including appropriate prevention activities. He/she also provides crisis counseling for families, information dissemination and referral services, as needed.

The Triage Counselor handles crisis phone calls, as well as walk in clients seeking assistance. S/he is additionally responsible for providing community outreach and networking with other agencies/providers to coordinate services for their clients.

The Triage Counselors are part of a larger team of Counselors stationed at the Monroe Ave location.

All Counselors are required to rotate after-hours coverage and occasionally work on weekend and evening hours. This is a full-time, 12 month position. The general hours for this position are Monday-Friday 9am-5pm.


– Triage/ Assessment and Intake*
– Assessment of substance use/abuse, problem gambling and other risk factors*
– Individual and Family Crisis Counseling*
– Crisis Intervention*
– Referral Readiness and Referral*
– Provide chemical dependency and problem gambling prevention counseling and activities that foster skill development and/or facilitate appropriate treatment referrals*
– Youth Advocacy*
– Case Management*
– Parent Group Facilitation (research/science based curricula)*
– Maintenance of Client Confidentiality, consistent with agency policies*
– Neighborhood and Community Outreach*
– Accurate, Timely Case and Program Record Keeping*
– Individual and Group Supervision Participation *
– Staff Meetings and Training Participation*
– Transportation of Clients, when required and consistent with agency policies*
– Participation in Community Committees, Coalitions, Task Forces, etc. as assigned
– Other duties, as assigned


Candidate must:
– Applicants must have knowledge of and experience in providing chemical dependency and problem gambling prevention counseling
– Adhere to ethical conduct
– Demonstrate professionalism i.e., timely, dependable, responsible, flexible
– Be non-judgmental and respectful
– Model principles of inclusion and tolerance
– Be youth centered and positive
– Be family friendly
– Establish effective working relationships with supervisor and co-workers
– Develop positive relationships with all key stakeholders
– Have strong literacy skills (i.e., reading, writing, comprehension)
– Have excellent communication skills (verbal and written)
– Conduct research and apply best-practices and evaluation methods
– Effectively promote knowledge and skill development and positive behaviors
– Provide leadership and/or work independently as requested

Candidate must possess significant knowledge of –
– adolescent development including: positive youth development, asset development, risk reduction and protective factors
– youth serving systems
– community resources
– client advocacy


The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity.

Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work.


A minimum of a Bachelor’s degree in human services, education or a related field; and 2 years experience or an equivalent combination of education, employment and life experience.

Note: A Master’s Degree, CPP/ICPS/CASAC, advanced training in chemical dependency prevention- related areas is preferred. If candidates do not possess related certification, expectation is that active pursuit of these certifications will occur at the time of employment.

In addition to the above, it is mandatory that candidates meet the following criteria prior to hire:

– Completion of State Central Registry Clearance form*
– Authorization for agency to complete criminal background check
– Authorization for the agency to obtain driving record information
– Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter. (Applies to RHY staff only.)
– Completion of fingerprinting process and clearance via NYS Department (Applies to school based service, transitional Living, and emergency shelter programs).
– A valid driver’s license
– Regular access to a motor vehicle
– Automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage
– Access to a telephone

*Note: It is also mandatory that new employees be cleared by the NYS Central Register prior to unsupervised interaction with clients.


Candidates must be able to be autonomously mobile in order to provide the required services.


Program Skill – Level

Microsoft Office – Advanced

Internet Explorer – Advanced

The Center for Youth provides equal opportunities for employment.

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

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